SAFE IN OUR HANDS, IN OUR CARS, IN OUR CARE.
Responsibility for Health & Safety (including Road Risk Management), is a top-down process at Tristar - it’s that important. Our impressive safety records are a combined effort; the responsibility for managing health, safety and road risk is carried by every employee, regardless of roles or departments.
Tristar Worldwide uses a rigorous competency-based model for the recruitment, training and assessment of chauffeurs, which is detailed below:
The process begins with a telephone interview, covering their experience, geographical knowledge, communication skills and licensing. Candidates who meet the requirements after the phone interview will then be invited to attend a second-stage assessment which includes:
1. Geographical Knowledge
- Excellent knowledge of routes
- Understanding of local landmarks e.g. hotels
- Excellent map reading skills
2. Driving Skills
- Safe driving
- Smooth driving
- Efficient driving
3. Customer service skills
- Excellent communication skills
- Thorough understanding of customer service
- Positive customer service attitude
- Professional appearance
- Evidence of driver’s license matching previously stated criteria
- On-time arrival for their training assessments
Only candidates who pass each stage of the selection process detailed above will be hired.
Tristar’s training is the best in our industry sector. Naturally, a lot of time and effort goes into our training, as we work to maintain our excellent service standards and develop people.
All new staff, including non-chauffeurs, will receive an induction that provides an understanding of Tristar’s business and our core company values.
The new staff induction covers:
- Customer service skills
- The Tristar Twelve Point Pledge (Customer Service Standards)
- Geographical tours to all the major locations we service
- Company procedures
- Health and Safety information
- Fleet familiarization
NEW CHAUFFUER TRAINING
All new chauffeurs are supported using a 1-2-1 coaching and mentoring program. Each new chauffeur will undertake an induction program with the U.S. operations manager. This is followed by practical, on-the-job training by pairing new chauffeurs with a Lead Chauffeur to obtain experience. The training program also includes further IAM assessments, manual handling training, fatigue awareness and duty-of-care awareness.
TRAINEE CHAUFFUER ASSESSMENT
All trainee chauffeurs must pass the practical assessment before commencing work.
Practical Assessment include a trainee chauffeur driving a “customer” (a Tristar manager or director) home, and pick them up the next day. Driving and customer service standards will be assessed during these journeys. The assessment is documented, and feedback is provided to the chauffeur.
ONGOING TRAINING AND DEVELOPMENT
Training and assessment of chauffeurs does not end at any specific point. We are committed to the continuous improvement of our services and people and as such, have procedures in place to ensure that chauffeurs are given the opportunity for development and self-improvement.
As part of this system, all chauffeurs undergo a general program of refresher training. Other training courses are arranged when required.