Minimizing your ground transport risk

Minimizing Risk

Our world is in constant change. With more attacks on the public recently, the risk to you or your team when traveling is greater now than ever before. It has never been more important to mitigate business travel risk.

In 2015, traveler safety was 5th on a top 20 list of issues facing travel buyers – after cutting costs and compliance.*

Traveling is essential for most companies, and travel disruption can result in lost business. The best way to focus on traveler safety is to minimize potential risk as much as possible.

The key to minimizing your business risk is research and pre-planning, and it’s critical you and your travelers understand the location they are traveling to. If the traveler is in an unfamiliar country or city, it is much better for them to be in a vehicle driven by a trained, licensed and insured chauffeur with local knowledge than for them to be on public transport or run the risk of hiring a car following a long, exhausting flight.

Pre-planning enables the traveler to recognize the risks of a particular location, and build a plan to minimize them before getting into any difficult situations.

Ground transport is usually one of the last things your travelers would think about when booking their business trip – what is not often understood is that it is the glue which holds all of your travel plans together. If your ride is late, you can miss your flight. If they don’t meet you at the airport after you land, what are your options? Late night public transport or car hires where you may not know where you are going, or traffic rules of the country?

When selecting your ground transport provider, one of the key areas to focus on is how dedicated they are to traveler safety.


Does your provider have enough procedures in place to ensure your traveler is safe while abroad? Tracking a commercial flight is one thing, trying to find a taxi hailed from the airport is another!

For example, are they able to track your traveler’s location, and confirm when they have reached their destination? At Tristar, our Operations team receives a notification when a passenger is on board, and when they arrive safely. If anything happens during the journey, chauffeurs are able to report they and their passengers are safe. We can then relay that information to you, as cell phones are likely to be out of service if there is a mass incident.

Here are some important safety questions you should be asking your ground transportation provider:

Safe fleet: You have a duty of care to your employees to provide safe transport at home and when traveling abroad. When asking your provider to explain their approach to safety, you may want to use some of the following questions;

  • Are their vehicles tracked?
  • How old are their vehicles?
  • What is their maintenance routine? Daily? Weekly?
  • Do they have any additional safety technology on their vehicles?
  • Are vehicles kept to manufacturer’s standards?

Background checks: Passenger safety while traveling is so important, and this often starts with the chauffeurs themselves.

  • What is the recruitment and vetting process for employed or affiliate chauffeurs?
  • Is it just license checks, or are there more thorough background checks?
  • If the provider is US-based, do they support law enforcement fingerprint checks?

Highly-trained chauffeurs: Chauffeur training is essential not only for safety but for the overall quality of the experience.

  • Does your provider have a structured training plan for their chauffeurs?
  • Are their chauffeurs’ working hours actively monitored?
  • Is their driving ability tested by qualified driving assessors?
  • Are they trained in customer service?

Global support: How is your provider going to offer you support if you need help out of hours?

  • Are their operations open 24/7?
  • If you are booking a local supplier, do they speak English?

Understanding security risks: It is important your ground provider can advise you on the potential risks of a destination; for example, knowing when to use an unbranded vehicle so your traveler is safer.

  • How long have they been operating in that market?
  • If they are using a partner, how long have they been working with them?

Affiliate management: If your provider offers a service in several countries, how do they manage their affiliates? If they are using a partner to deliver service for them, what processes have been put in place to ensure they are safe?

  • Are their chauffeurs and vehicles correctly licensed?
  • Do they have comprehensive insurance?
  • Have all their chauffeurs have been background-checked?
  • What is the age and maintenance routine of the vehicles on their fleet?

Route planning and active traffic monitoring: By developing routes and monitoring traffic, your business travel risk can be reduced.

  • How well does your ground provider prepare for each journey?
  • Do they have a proactive approach to journey planning?


At Tristar, we transport over 2,000 people a day in more than 250 major business destinations around the world. We are dedicated to providing an outstanding travel experience for each of our clients. We combine exceptional reliability, a high level of safety, sophisticated in-car technology, and 24/7 support teams to ensure our clients receive a first-class service that is safe and secure.

We focus on passenger safety every step of the way, starting from our chauffeur recruitment process right through to how we select the partners we work with. Our commitment to safety has been recognized and rewarded by RoSPA with their prestigious Gold Award for Management of Road Risk and Occupational Health and Safety.
With operations around the world we are perfectly positioned to deliver a first-class global chauffeur service.

For more information please contact our sales teams on the details below:

Please contact Tim Reilly on +1 978 338 1242 or email 


*Business Travel Show: