1. General.

This web site, which incorporates associated transactions software, underlying technologies and servers ("web site") is owned and operated by Project Tristar Limited ("Tristar") whose registered address is: Units 1 & 2 Horton Road, West Drayton, Middlesex UB7 8BQ, England and in the USA by Tristar Services (US) Inc. Tristar is the data owner and is registered with The Information Commissioner in the United Kingdom; the registration number is 06434912. By using the web site you accept the following terms and conditions and, in addition, if you make a reservation, the standard terms and conditions of sale of Tristar, a copy of which is available on request. New York office base number - B02426.

2. Data protection.

Tristar's use of personal information supplied by you when you use this web site is governed by our privacy policy. Tristar fully respects your rights to privacy and utilises the following practices in regards to any information we are provided with or obtain about users of this web site. In order to provide service to you as a customer of Tristar we may require you to provide certain information to us. Common items may include, but are not limited to, the booker and/or the passenger's name, address, phone number and credit card details. By providing this information to Tristar, you are agreeing to allow us to utilise this information to complete all services you request to us. When using this web site your keystrokes may be recorded for service quality, training or other purposes.

We may pass your personal information to, or allow access to your personal information by, third party service providers or organisations that otherwise assist us in providing goods, services or information you request. Since Tristar operates globally, this may mean that we could transfer your data to countries outside the country of origin of the personal information. An agreement is in place in respect of the transfer of data between Project Tristar Ltd. and Tristar Services (US) Inc.

3. Your responsibilities

3.1 When using this web site you agree:

Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the site.

To be entirely responsible for and keep secret any password used by you. You should change your password if you believe it's no longer secret.

Not to post, distribute or otherwise upload any defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.

Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights.

Not to make any unauthorised, false or fraudulent orders, reservations or request for services.

Not to obtain or attempt to obtain unauthorised access to any private or other customer account areas on the site.

To not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Tristar or any of our associated companies or third parties.

Also, not to do anything that is otherwise unlawful or which may cause any liability for us.

3.2 If we consider that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the web site we reserve the right to:

Warn you via e-mail to yourself and/or your internet service provider that you have breached these terms, and ask you to stop such conduct Delete any material or content which you may have posted without notice to you Terminate your account facilities and/or any other services provided to you by Tristar.


Take measures (including terminating, suspending or restricting your access) to prevent you from this web site.

If your conduct on this web site causes us, or any associated company loss, damage or other costs, you shall be responsible for reimbursing these costs.

3.3 You undertake to fully and effectively indemnify and to keep Tristar indemnified at all times against all actions, proceedings, costs, claims, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by Tristar in respect of:

Any information, data or material produced, stored, transmitted or downloaded by you when using this web site Any breach by you of these terms and conditions or of any law, code or regulation relating to this web site.

4. Licence.

Tristar grants you a non-exclusive licence to access and use the content in this web site for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.

5. Intellectual property rights.

5.1 Tristar, being the author of this web site hereby asserts its right to be identified as the author of this web site in accordance with section 78(2) of the Copyright, Designs and Patents Act 1988.

5.2 The Tristar name and logos are registered trademarks and may not be used without Project Tristar Limited's written permission.

5.3 You acknowledge that the copyright, trademark rights, database rights, patent rights and all other intellectual property rights comprised in or relating to this web site and in the data it contains, including but not limited to text, graphics, audio, video or image files, content, software, data and information displayed on, or available from this site, belongs to Tristar. This includes the organisation and layout of the site and the underlying software that's owned by us or our licensors and suppliers. You agree that all these materials are available for your personal use only, and you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any such materials without our written permission.

6. Changes to the web site.

Tristar may at any time make alterations to or to withdraw this web site or any part of it. All Intellectual Property Rights in any developments, improvements, alterations, modifications and enhancements to the Software arising from consultation with the Customer and/or at the request of the Customer shall vest automatically in Tristar upon creation.

7. Limitation of liability.

7.1 Tristar excludes all warranties, express or implied relating to this web site. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.

7.2 Tristar shall not be liable for any loss or damage suffered as the result of the use of this web site.

7.3 There may be links to other web sites from the Tristar web site; however, these other web sites are not controlled by Tristar and we are not responsible for any content contained on any such web site or any loss suffered by you in relation to your use of such web sites. You waive any and all claims against Tristar regarding the inclusion of links to outside web sites or your use of those web sites.

8. Terms and conditions of sale.

Airport waiting time will be charged after the chauffeur waits more than 45 minutes from the time the aircraft arrives at the gate.

Non-airport pickups will be charged after the chauffeur waits more than 15 minutes from scheduled pick up time.

After 15 minutes a waiting charge of $20 for each 15 minutes is charged.

No charge will be made for the first 15 minutes, however if the chauffeur is required to wait in excess of 15 minutes the charge will apply from the collection time.

Parking, tolls and any out of pocket expense will be charged at cost.

Charges apply for Customer no shows and cancellation at the tariff rate based on the service booked. Cancellation notice periods are as follows:

  • All vehicles in USA & Canada: Under 2 hours, contract rate
  • All vehicles in USA & Canada: Over 2 hours, no charge (unless vehicle has been dispatched )
  • Executive vehicles and SUVs in the UK: 2 hours
  • Premium vehicles and SUVs in the UK: 4 hours
  • Coaches, minibuses and all other vehicles in the UK: 24 hours
  • All vehicles in rest of Europe, Middle East, Russia and Africa: 4 hours
  • All vehicles in the rest of the world: 12 hours

25% surcharge for Christmas Day, New Years Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day

Fuel surcharge is based upon the weekly national average price for regular grade unleaded fuel as published by the DOE at:

Movement to a higher or lower fuel surcharge would be based upon 4 consecutive weeks in the higher or lower band.

Below $2.30 per gallon 0%
$2.30-$2.80 5%
$2.81-$3.30 7.5%
$3.31-$3.80 10%
$3.81-$4.30 12.5%

9. Cancellation policy.

Gold Service.

We reserve the right to charge the contract rate for the journey, unless the cancellation has been received at least 2 hours before the scheduled pick up time or prior to the dispatch of the vehicle.

Platinum Service, International and Coaches.

All reservations must be cancelled via the Tristar Call Centre. Cancellation charges may apply.